Terms & Conditions

Ordering Your Tasty Treats

When you place an order with us, you say “yes” to these promises: 

• All your information is true and complete. 
• You’re the boss of the payment method you choose.
• Prices, menu items, availability, and ingredients can change faster than a taco disappears at lunch. 
• Orders aren’t official until we get the green light on your payment.
• Some menu items, ingredients, or options may not be available at all times. 

Sometimes, we might have to say “no” or cancel an order. It could happen if something fishy seems to be going on, or an item is unavailable, payment doesn’t go through, or there’s a problem with our ordering system.

Pricing and Payments

All prices are in the local currency. Taxes, fees, delivery charges, and other applicable costs may be added to your order where required or applicable. 

We let the pros handle your money to keep it safe, and payment information may be processed by third-party payment providers rather than stored directly by us. 

If we mess up a price or your bill, we’ll make a reasonable correction or, where appropriate, cancel the affected order. 

Menu prices and availability may change without notice. 

Delivery

When you’re waiting for your tacos, the clock can be tricky. Delivery times are just estimates and may change because of:

• Where you live
• Traffic, weather, or other conditions outside our control 
• How busy we are
• Which delivery partner or service is available
• Unexpected issues affecting the restaurant, ordering platform, or delivery network 

If you order through a third-party delivery platform, that platform may be responsible for certain parts of the delivery process, including delivery timing, tracking, and related support. 

Once your order is marked delivered, please check it as soon as possible and contact us or the relevant delivery service promptly if something is missing, incorrect, damaged, or otherwise not right. 

We can’t control every delay or issue involving third-party delivery partners or circumstances outside our control. 

Refunds and Cancellations

Refunds are like rare unicorns. We’ll look at each one closely.

You might not get a refund if:

• Your order is already being prepared or is on its way 
• You gave us the wrong order or delivery information 
• The issue arises from a third-party ordering or delivery service 
• The request falls outside any applicable refund or cancellation policy 

If you run into a problem, give us a shout out as soon as possible, and we’ll figure it out together.

If you placed your order through a third-party platform, you may need to request a refund, cancellation, or adjustment directly through that platform. 

Food Quality & Allergies

Our menu includes ingredients such as fish, shrimp, dairy, cheese, beans, vegetables, wheat-based tortillas, and other ingredients that may cause allergic reactions. 

We can’t promise a totally allergen-free kitchen or guarantee that cross-contact will never occur.

If you have allergies, dietary restrictions, or need information about specific ingredients, please contact the restaurant before ordering.

We do offer menu choices such as mushroom tacos and a bean and cheese burrito, but we do not recommend assuming that any item is suitable for a specific allergy or dietary requirement without confirming the ingredients and preparation with the restaurant.

Website Use

When you’re using our website, please don’t:

• Be sneaky or try to peek where you shouldn’t. 
• Mess with anything that makes the site work. 
• Copy our cool stuff without asking.
• Do anything illegal or fishy.

If you break these rules, we may have to say “bye-bye” to your access.

Third-Party Services

We get some help from our friends for:

• Online ordering 
• Payment processing
• Delivery fulfillment
• Website, hosting, analytics, and other technology services 

When you use a third-party ordering, payment, or delivery service, that service may have its own terms and privacy policy.

If a third-party service handles part of your order, its terms may also apply to that part of the transaction.

Where permitted by law, we are not responsible for problems caused solely by a third-party service that is outside our control.

Limitation of Liability

Here’s the deal:

• We’re not responsible if things go wrong in a big or weird way to the extent permitted by applicable law.
• If something delays or fails because of events outside our reasonable control, we’re not to blame.
• To the extent permitted by law, our responsibility relating to an order will generally be limited to the amount you paid for that order.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

Changes to Terms

We might update these terms from time to time. Changes kick in as soon as we post them here. If you keep using our website or services after the updated Terms are posted, that means you accept the revised terms to the extent permitted by law. 

Need Help?

If you have questions about these Terms & Conditions, just contact us through our website or contact Crispy Fish Tacos at our La Jolla location. 

For questions about an order, menu item, ingredient, pickup, or delivery, please contact Crispy Fish Tacos at our La Jolla location or the relevant ordering platform as soon as possible. 

We’ll get back to you as quickly as we can.